Skip to content
Yapee
YAPEE

Refund Policy

Effective date: 2026-10-18

This policy explains how Paid Credits can be used, cancelled and refunded, as set out in Articles 15 and 16 of our Terms of Service.

1. Product and delivery

  • Credits are digital units used for AI character conversations and other features on Yapee. Nothing is shipped physically.
  • Credits are added to the purchasing account as soon as payment approval is confirmed. If the approval result is unclear, we check with the payment provider first and never charge or credit the same payment twice.
  • Prices are shown in Korean won (KRW) including VAT. If you pay in another currency, the currency and amount are shown clearly before payment.
  • Recurring payments or automatic top-ups happen only if you separately sign up for them.

2. Validity and usage

  • Paid Credits are valid for the period shown on the purchase screen. Packages currently listed are valid for 1 year from receipt. Credits already purchased keep the validity period shown at the time of purchase.
  • Free Credits can be used only within the period announced when they are granted and expire after that period.
  • When you spend Credits, those that expire soonest are used first, whether Free or Paid. You can check the actual order in your credit history.
  • Each AI model and response setting requires a different number of Credits, and the required amount is shown before each request. A number of Credits does not represent a fixed number of messages.
  • If a request fails, Credits are either not deducted or restored after we confirm the result.

3. Cancellation

  • If you have not used any Paid Credits from a purchase, you may cancel it within 7 days of purchase without any fee.
  • If you have already used part of a purchase, the used portion cannot be cancelled under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce. You can still request a refund of the remaining Paid Credits under section 4 below.
  • We tell you on the purchase screen when cancellation is limited. If we fail to do so, you may cancel even where a limitation would otherwise apply.
  • If Credits differ from how they were displayed or advertised, or are not provided as agreed, you may cancel within 3 months of receipt, or within 30 days of when you knew or could have known of the issue.

4. Refunds of remaining Paid Credits

  • After 7 days, or after partial use, you may still request a refund of your remaining Paid Credits.
  • The refund amount corresponds to your remaining Paid Credits, calculated from your usage records and applicable law. We explain the calculation with your refund notice.
  • Credits spent on gifts or support count as used Credits.
  • Free Credits, Credits received through events or rewards, and Credits received as gifts from other users are not refundable.
  • If you cannot use Paid Credits because of our fault, we fully refund the unused portion regardless of the purchase date, or compensate you with Credits of equal value.
  • You cannot close your account while Paid Credits remain or a refund is in progress. Other conditions that prevent closure are listed in Article 17 of the Terms of Service. Free Credits are removed when the account is closed.

5. Purchases by minors

The Service is only for adults aged 19 or older. If a minor nevertheless makes a payment without the consent of a legal guardian, the minor or the guardian may cancel it. Cancellation may be limited if the payment was within property the guardian allowed the minor to dispose of, or if the minor deceived us into believing they were an adult.

6. How to request a refund

  • Email help@ypee.ai with your username, order number and the reason for the request.
  • Do not send passwords or full card numbers.
  • We may ask for part of the payment details to confirm that the request is yours.

7. Processing time

  • Once a cancellation is confirmed, we return the payment within 3 business days of recovering the Credits. If you paid by credit card or similar method, we immediately ask the payment provider to stop or cancel the charge.
  • If a refund is delayed for reasons on our side, we pay late interest at the rate set by applicable law.
  • Refunds are made to the original payment method. When they appear on your statement depends on your card issuer or payment provider.
  • Refunds may be delayed or impossible where an investigative or administrative authority restricts them through lawful procedures, for example in cases involving legal violations, identity theft or proceeds of crime.

8. Current payment status

Payment integration is still being prepared, so no real purchase, charge or refund is processed at this time. We will update the purchase screen and this policy once the payment provider and methods are confirmed.

9. Consumer rights

This policy does not limit cancellation, compensation or other consumer rights guaranteed by law. If the law of the country where you live gives you stronger refund rights, those rights apply.

If this English version conflicts with the Korean version, the Korean version prevails to the extent permitted by law.